Frequently Asked Questions

Here are some of the common questions we receive:

Q. How can I make changes to my purchase or cancel?
A. Your best option is to chat with us! You can use the link at the top of the page. We are available 24/7 to assist with anything you need, including modifications to your purchases or account. We are even open on weekends and holidays to help!

Q. Can you help me reset my password for my account?
A. Absolutely. The website where you made your purchase should also allow you to reset your password but when in doubt, reach out and we’ll take care of it for you on this end. Be sure to provide us with a valid email address to send your new password!

Q. Why have I been billed?
A. We manage the billing for a number of different online businesses. If you have a transaction from us, then it was for an online purchase from one of the businesses for whom we provide billing services. We can help you locate the details of the purchase if you contact us. Note that we will never ask for your full credit card number.

Q. Why haven’t I received my confirmation email?
A. Please be sure to check your junk/spam folder, and double-check that the email address you’ve provided us with is complete and accurate. Some email providers also use spam filters that block emails from unknown sources. It may help for you to add us to your address book! Our email address, which you can add to your address book, is [email protected]

Q. Can you assist me with requests made under GDPR?
A. We can certainly assist you with this. Please refer to our privacy policy for more information about how we manage GDPR requests. You can find the privacy policy on the menu bar above this section of the site!

Q. What should I do if I have a problem with my purchased product or service?
A. Depending on what you purchased, we may be able to help. If we can’t, we will find out where to direct you so you can get the help that you need. It doesn’t cost anything to reach out to us, so don’t hesitate to drop us a line and we’ll help in any way we’re able.

Q. I have a question not covered here.
A. Contact us any time and we will assist you in any way we can. If ever we cannot assist you with a request, we will attempt to direct you to the correct place for assistance.